Terms of Service

Please read these Terms of Service carefully before using the website pizzaluce-meal.click or any services offered by Pizza Luce. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzaluce-meal.click (the "Website") and all associated services, products, content, and functionality made available through the Website.

By accessing or using the Website in any manner, including but not limited to browsing, creating an account, placing a food order, or communicating with us through digital channels, you expressly agree to be bound by these Terms. If you do not agree to all of the terms and conditions set forth herein, you are expressly prohibited from using the Website and must discontinue use immediately.

You represent and warrant that you are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you have obtained verifiable parental or legal guardian consent to use the Website. You further represent that you possess the legal authority to enter into this Agreement and to comply with all obligations herein.

Your continued use of the Website following the posting of any modifications or updates to these Terms constitutes your acceptance of those changes. If you do not wish to be bound by the revised Terms, you must stop using the Website.

2. Description of Services

Pizza Luce is a food service company that operates through the Website to provide customers with the ability to browse our menu offerings, place online food orders, schedule deliveries or pickups, and engage with our promotional content and loyalty programs.

Our services include, but are not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for delivery or in-store pickup through the Website.
• Menu Information: We provide detailed information about our food products, including ingredients, nutritional content (where available), pricing, and allergen disclosures.
• Account Management: Users may create and manage personal accounts to streamline the ordering process, save preferences, view order history, and manage payment information.
• Promotions and Offers: We may offer promotional discounts, coupon codes, loyalty rewards, and special offers through the Website from time to time.
• Customer Support: We provide customer support services accessible via email at [email protected] to assist with inquiries, complaints, or issues related to orders.
• Third-Party Delivery Integrations: We may partner with third-party delivery platforms or services. Your interaction with such third parties may be governed by their own terms of service and privacy policies.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Website or services at any time, with or without notice and without liability to you. We may also impose limits on certain features or restrict your access to parts or all of the Website without notice or liability.

Availability of menu items may vary by location, time of day, and seasonal considerations. We do not guarantee that any particular item will be available at any specific time. Images of food displayed on the Website are for illustrative purposes only and may not exactly represent the final product delivered or prepared.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website.
• Promptly pay all charges incurred in connection with your orders, including applicable taxes and delivery fees.
• Be present at the designated delivery location or arrange for an authorized recipient at the time of delivery.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Website for any unlawful purpose or in violation of any federal, state, or local law or regulation.
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Transmitting any viruses, malware, or other harmful code through the Website.
• Using automated means, including bots, scrapers, spiders, or crawlers, to access or collect data from the Website without our prior written consent.
• Engaging in fraudulent activities, including placing orders with no intent to pay, using stolen payment information, or submitting false refund or dispute claims.
• Harassing, threatening, or intimidating our employees, representatives, or other users.
• Posting or transmitting any content that is defamatory, obscene, offensive, or otherwise objectionable.
• Misrepresenting your identity or impersonating any person or entity.
• Interfering with or disrupting the integrity or performance of the Website or its servers and networks.
• Reverse engineering, decompiling, or disassembling any software or components of the Website.
• Collecting or harvesting any personally identifiable information from the Website without authorization.
• Using the Website to send unsolicited commercial communications (spam).
• Attempting to circumvent any content filtering, security measures, or access controls implemented on the Website.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation reporting such violations to law enforcement authorities and terminating the offending user's access to the Website.

4. Account Registration and Security

To access certain features of the Website, including placing orders and tracking delivery history, you may be required to register for an account. When creating an account, you agree to provide accurate, truthful, and complete information and to keep this information updated at all times.

You are solely responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account. You agree to immediately notify Pizza Luce at [email protected] of any unauthorized use of your account or any other security breach.

We will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by Pizza Luce or any other user of the Website due to someone else's use of your account as a result of your failure to keep your account information secure and confidential.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed do not include applicable taxes, delivery fees, service charges, or gratuity unless expressly stated otherwise at checkout.

5.2 Payment Methods

We accept payment through various methods as displayed on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge the total amount of your order to that payment method.

5.3 Order Confirmation

An order is not confirmed until you receive a written order confirmation via email. We reserve the right to cancel or refuse any order at any time, including but not limited to situations involving errors in pricing, menu availability issues, or suspected fraudulent activity. In such cases, you will be notified, and any charges will be refunded.

5.4 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature of the order and the stage of preparation. Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you believe you are entitled to a refund due to an error on our part, please contact us at [email protected] within twenty-four (24) hours of the relevant transaction. All refund requests will be reviewed on a case-by-case basis.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes, duties, and fees associated with your purchases through the Website. We will collect and remit applicable sales tax as required by law.

6. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software — are the exclusive property of Pizza Luce or its content suppliers and are protected by United States copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms do not grant you any right, title, or interest in or to the Website or any of its content. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in accordance with these Terms.

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from Pizza Luce.
• Use any of our trademarks, service marks, trade names, logos, or other proprietary designations without our prior written consent.
• Frame or mirror any content from the Website on any other website or server.
• Modify, adapt, translate, or create derivative works based on the Website or any of its content.

All trademarks, service marks, and trade names (including the "Pizza Luce" name and logo) are trademarks or registered trademarks of Pizza Luce. Any unauthorized use of these marks is strictly prohibited and may constitute trademark infringement under applicable federal and state law.

If you believe that any content on the Website infringes upon your intellectual property rights, please notify us immediately at [email protected] with a detailed description of the alleged infringement.

7. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PIZZA LUCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PIZZA LUCE DOES NOT WARRANT THAT:

• THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE RESULTS OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE;
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS;
• ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.

Allergen information provided on the Website is intended as a general guide only. Our food products are prepared in facilities that may handle common allergens including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. Pizza Luce cannot guarantee that any menu item will be completely free of allergens. Customers with severe food allergies are strongly encouraged to contact us directly before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY CONTENT OBTAINED FROM THE WEBSITE;
• ANY TRANSACTIONS CONDUCTED THROUGH OR FACILITATED BY THE WEBSITE;
• ANY FOOD PRODUCTS ORDERED OR CONSUMED THROUGH OR FACILITATED BY THE WEBSITE;
• ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00); OR (B) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or any services or content therein;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any content you submit, post, transmit, or otherwise make available through the Website;
• Your negligence or intentional misconduct;
• Any dispute between you and a third party in connection with your use of the Website.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense, and you agree to cooperate fully with Pizza Luce's defense of such claims. You agree not to settle any such matter without the prior written consent of Pizza Luce.

10. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

Pizza Luce shall not be liable or responsible for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

Our inclusion of any link does not imply endorsement by Pizza Luce of the linked site or its content. Your use of third-party platforms connected to our Website (such as delivery service partners) is subject to their respective terms and conditions.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose information about you when you use the Website. By using the Website, you consent to the practices described in our Privacy Policy.

We are committed to complying with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as applicable, as well as Federal Trade Commission (FTC) guidelines governing consumer data and privacy practices.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Pizza Luce is domiciled, without giving effect to any choice of law or conflict of law rules or provisions that would cause the laws of any other jurisdiction to apply.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be instituted exclusively in the federal or state courts of competent jurisdiction within the United States. You hereby consent to personal jurisdiction in such courts and waive any objection to the laying of venue of any such proceeding in such courts.

These Terms are also subject to applicable federal laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, the CAN-SPAM Act, and all other applicable federal and state consumer protection statutes and regulations.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Website informally. You must first contact Pizza Luce at [email protected] and provide a written description of the dispute, including the relief sought. Pizza Luce will attempt to resolve the dispute within thirty (30) days of receipt of your notice.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms — including the existence, validity, breach, or termination thereof — shall be finally resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) then in effect. The arbitration shall take place in the United States, in a location to be determined by the arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Website or maintain an account with us. We reserve the right, in our sole discretion, to suspend or terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.

We may terminate your account and access to the Website, including but not limited to, for the following reasons:

• Breach of these Terms of Service;
• Fraudulent, abusive, or otherwise illegal activity;
• Conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties;
• Non-payment of amounts owed;
• Extended periods of account inactivity.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations to pay outstanding amounts owed to us.

15. Changes to Terms of Service

Pizza Luce reserves the right, at its sole discretion, to modify, revise, update, or replace any part of these Terms of Service at any time. We will provide notice of material changes by posting the updated Terms on this page with a revised effective date and, where appropriate, by sending a notification to the email address associated with your account.

It is your responsibility to check these Terms periodically for changes. Your continued use of or access to the Website following the posting of any changes to these Terms constitutes binding acceptance of those changes. If you disagree with any modifications to these Terms, your sole remedy is to discontinue your use of the Website.

We encourage you to review these Terms each time you use the Website to ensure that you understand the terms and conditions applicable to your use.

16. Severability

If any provision of these Terms of Service is held to be invalid, illegal, void, or unenforceable for any reason by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, such provision shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

Any failure by Pizza Luce to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision will only be effective if made in writing and signed by a duly authorized representative of Pizza Luce.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce concerning your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

No oral or written information or advice given by Pizza Luce or its authorized representatives shall create a warranty or in any way modify these Terms.

18. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil disturbances, government actions or restrictions, labor disputes, utility failures, internet or telecommunications failures, or any other event beyond Pizza Luce's reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, Pizza Luce shall be excused from performance of the affected obligations for the duration of the Force Majeure Event and shall use commercially reasonable efforts to resume normal operations as soon as practicable.

19. Electronic Communications

By using the Website and providing your email address, you consent to receiving electronic communications from Pizza Luce, including but not limited to order confirmations, receipts, promotional materials, account updates, and legal notices. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions contained in those communications or by contacting us at [email protected]. Please note that even after you opt out of promotional communications, we may continue to send you transactional or administrative messages related to your account and orders.

20. Accessibility

Pizza Luce is committed to making its Website accessible to all users, including those with disabilities, in accordance with applicable federal accessibility standards, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act, as applicable. If you experience difficulty accessing any portion of the Website, please contact us at [email protected] so that we may assist you and work toward improving accessibility.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or your use of the Website, please contact us using the following information:

We endeavor to respond to all legitimate inquiries within a reasonable timeframe. For urgent matters related to food safety, allergen concerns, or health-related issues connected to our products, please contact us immediately via the email address listed above.